How to Request a Price Adjustment on Temu (Step-by-Step Guide)
Temu has a 30-day price adjustment policy — if an item drops in price after you buy it, you can claim the difference back as Temu Credit. Most shoppers either don't know it exists or miss the window. Here's how to do it in under two minutes, and how to make sure you never miss a claim again.
What is Temu's price adjustment policy?
Temu allows you to claim the price difference as Temu Credit if an item you purchased drops in price within 30 days of your order date. This is called a price adjustment — sometimes referred to as a price drop refund or price match claim (though Temu does not match prices from other stores — it only applies to Temu's own price drops).
The policy applies to the vast majority of standard-priced items in your order history. The credit is applied to your Temu account balance and can be used on any future purchase.
Step-by-step: how to request a price adjustment on Temu
The process is the same on the Temu app and the Temu website. It takes under two minutes once you know where to look.
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1Open Temu and go to Your OrdersLog in to your Temu account. On the app, tap the profile icon (bottom-right) then "My Orders." On the website, click your account avatar in the top-right, then select "My Orders" from the dropdown.
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2Find the order and open itLook for an order placed within the last 30 days that contains the item you want to claim on. Tap or click the order to open the detail view.
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3Look for the "Price Adjustment" buttonScroll down to the individual item within the order. If the item is eligible, you'll see a "Price Adjustment" button (sometimes labelled "Request Price Adjustment") beneath it. The button only appears when the current price is lower than what you paid.
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4Tap the button and confirmTemu shows you the amount you'll receive — the difference between your purchase price and the current price. Confirm the request. The credit is added to your account, usually within a few minutes.
What qualifies — and what doesn't
Not every item in every order is eligible. Here's a quick reference:
| Item / Situation | Eligible? | Notes |
|---|---|---|
| Standard-priced item, price dropped within 30 days | ✓ Yes | The core case — most common scenario |
| Item bought with a coupon or discount code | ✓ Yes | Adjustment applies to your actual paid price, not the original price |
| Price dropped, then went back up — now higher than your price | ✗ No | Button only appears when the current price is actively lower than your price |
| Order over 30 days old | ✗ No | Window closed — adjustment can no longer be claimed |
| Flash deals / limited-time offers | ✗ No | Promotional pricing events are excluded from the policy |
| Order returned or refunded | ✗ No | You've already received a full refund |
| Item price dropped by a fraction of a penny | ✓ Yes | Any price drop qualifies — there's no minimum threshold |
How long does the credit take to arrive?
Temu price adjustments are processed almost immediately. Once you confirm the request, the Temu Credit typically appears in your account balance within a few minutes. In rare cases it can take up to 24 hours, but this is uncommon.
The credit is added to your Temu Credit balance (not your original payment method) and can be used on any future Temu order.
Why is the "Price Adjustment" button not showing?
If you're looking at an order and can't see the button, here are the most common reasons:
- The current price is not lower than what you paid. The price may have risen since you last checked, or never dropped. Temu prices change constantly — an item might drop and recover within the same day.
- The 30-day window has passed. Check your order date. If it's been more than 30 days since you placed the order, the button will not appear.
- The item was purchased as part of a flash deal or time-limited promotion. These are excluded from the policy.
- The item has already been returned or refunded. Price adjustment is not available on returned items.
- You're looking at the wrong section. The button appears at the item level within the order detail — not at the top of the order or in the order list view. Scroll down past the order summary to find individual items.
How to automate it so you never miss a claim
The biggest problem with Temu's price adjustment policy isn't the process — it's remembering to check. Most people who know about the policy still miss claims because they're not monitoring their orders constantly.
Temu prices change unpredictably. An item might drop below your purchase price on day 3, then recover by day 5. If you checked on day 1, 4, and 6, you'd miss it entirely — even though you were technically watching.
See how it works →
If you'd rather do it manually, the most reliable approach is to set a calendar reminder to check your Temu orders every 3–4 days for any order within the last 30 days. This dramatically reduces the chance of missing a price window — but it takes real discipline to maintain across multiple orders.
Frequently asked questions
How long do I have to request a Temu price adjustment?
You have 30 days from the date your order was placed. After 30 days, the Price Adjustment button disappears and the claim can no longer be made — even if the price is still lower than what you paid.
Note: the clock starts from your order date, not your delivery date.
Does Temu give cash back or store credit for price adjustments?
Temu price adjustments are issued as Temu Credit (store credit), not a cash refund to your original payment method. The credit is added to your Temu account balance and can be used on any future purchase with no expiry conditions under normal circumstances.
Can I request a price adjustment more than once on the same item?
Yes — if the price drops again after your first adjustment, you can claim the difference again, as long as you're still within the 30-day window from your original order date. Each claim adjusts your baseline price down, so future claims are calculated from your new (lower) paid price.
Does Temu do price matching with Amazon, AliExpress, or other stores?
No. Temu does not match prices from any external retailer. The price adjustment policy only applies to price drops on Temu itself — if the same item on Temu drops in price within 30 days of your purchase. Cross-store price matching is not offered.
Can I get a price adjustment if I used a coupon?
Yes. The adjustment is calculated from the price you actually paid — after any coupons, discount codes, or promotions. If the item's current price drops below your discounted price, you can still claim the difference.
What if I bought multiple quantities of the same item?
The price adjustment applies to all units in the order. If you bought 3 of an item and the price drops by £1.00, you'd receive £3.00 in Temu Credit.
Does a price adjustment affect my return rights?
No — claiming a price adjustment does not affect your ability to return an item. Your standard Temu return window remains unchanged. However, if you have already returned an item and received a full refund, the price adjustment option will no longer be available for that item.
Is there a minimum price drop required to claim?
No minimum. Even a small price drop qualifies — if the current price is any amount lower than what you paid (even a few pence), the Price Adjustment button will appear and you can claim the difference.