Privacy Policy

Last updated 2 September 2026

RefundRadar automatically finds and claims Temu price-adjustment refunds on your behalf. Here's a plain-English summary of how we handle your data.

This policy applies to the RefundRadar iOS app and Android app. We collect the same categories of data on every surface. Your Temu login session is kept in encrypted storage on your device. The price checks and claims run on your device, directly with Temu; we process and store a copy of your order and refund information securely on our servers to show you your savings history and to run and improve the service.

1. Who we are

RefundRadar is operated by Aditi Nebhwani, an individual developer based in the United Kingdom. For the purposes of the UK GDPR and EU GDPR, we are the data controller for the information described in this policy. You can reach us at any time at hello@refundradar.co.

2. What we collect

• Your Temu login session — used on your device so the app can check your orders. We never see your password, and your login session stays on your device.
• Order & refund information — order and item details, prices, and refund amounts. The price checks and claims themselves run on your device, directly with Temu; we process a copy on our servers to show you your savings history and for analytics that help us run and improve the service.
• An account & device identifier — a hashed identifier for your Temu account, plus an app-generated ID for your device, used only to link your device to your account. We store the account identifier in hashed form and don't keep the original.
• Usage events — for example when a scan runs or a refund is claimed, linked to your account, so we can run and improve the service.
• Crash & performance diagnostics (apps only) — if the app crashes or runs slowly, the platform (Google Play Android Vitals on Android, Apple on iOS) collects anonymous crash and performance reports so we can fix problems. We don't use any third-party analytics SDK.
• Notifications (apps only) — with your permission, the app sends you transactional alerts (for example, when a refund is claimed). These are sent from your device for service updates only — never marketing.

3. Why we're allowed to use it (legal basis)

Under the UK and EU GDPR, we rely on the following legal bases:

• Consent — for connecting your Temu account and running price checks and claims on your behalf. You give this when you connect your account, and you can withdraw it at any time by disconnecting or deleting your account.
• Legitimate interests — for keeping the service secure, showing your savings history, and the basic usage analytics and crash diagnostics that let us run and improve the app. We only rely on this where it doesn't override your rights.

We do not process special-category data (such as health, biometric, or financial account data), and we do not make solely automated decisions that produce legal or similarly significant effects about you.

4. What we don't collect

• Your Temu password or login credentials
• Your name, postal address, or phone number
• Payment or card details of any kind
• Your browsing activity outside of Temu

We don't sell your data, we don't share it with advertisers, and we don't use it to track you across other apps or websites.

5. Where your data is processed

We store the copy of your order and refund information on Cloudflare's infrastructure, which we use to run the service. Your data may be processed on servers outside the UK and the European Economic Area. Where that happens, the transfer is safeguarded by Cloudflare's Standard Contractual Clauses and data-processing terms, so your data stays protected to UK/EU GDPR standards wherever it's handled.

6. How long we keep it

We keep your data only for as long as your account is active. When you delete your account and data in the app (Account → Delete account & data), it is erased from our servers immediately. If you ask us to delete your data by email instead, we'll complete it within 7 days. Signing out or uninstalling removes the app's data stored on your device.

7. Your rights

You're in control of your data. Under the UK and EU GDPR you have the right to access, correct, export (data portability), delete, restrict, or object to our use of your data, and to withdraw consent at any time. The fastest way to exercise most of these is in the app: Account → Delete account & data erases everything we hold for you. You can also email us any time to access, export, correct, or delete your data, and we'll action it within 7 days.

If you believe we've handled your data improperly, you have the right to lodge a complaint with a supervisory authority. In the UK that's the Information Commissioner's Office (ICO); in the EU it's the data protection authority in your country. We'd appreciate the chance to help first, so please do reach out to us before you do.

8. Age requirement

RefundRadar is for adults only. It works by connecting to your Temu account, and Temu's own terms require you to be at least 18 to hold an account — so the service is not directed at or intended for children. We don't knowingly collect data from anyone under 18. If you believe someone under 18 has used the service, email us and we'll delete their data.

9. Contact

Questions? Email us at hello@refundradar.co.

We may update this policy occasionally. The "Last updated" date at the top will always reflect the latest version.